Once you're accepted for a shift, go to the Accepted tab in My Shifts. You'll see Special Instructions, Travel Tips, and Arrival Instructions added to the shift — read through these before confirming.
Confirm on time — this part is strict:
Accepted more than 24 hours before the shift starts → you have 6 hours to confirm
Accepted less than 24 hours before the shift starts → you have 30 minutes to confirm
Miss the window and you'll be removed from the shift
You can confirm via the app (blue Confirm button) or by texting back the confirmation code.
Changed your mind before confirming? Cancel the shift right away so another Upshifter can take it. Canceling before confirmation does not result in a strike. Canceling after confirmation may.
New to Upshift? You may need to confirm twice.
If you're new to the platform or haven't completed five shifts yet, you may be asked to confirm a shift a second time. This helps make sure you understand the shift details, any requirements, and are fully committed to attending. After your fifth completed shift, this double confirmation won't apply anymore.
Separately, if your shift is more than 48 hours away, we'll ask you to reconfirm closer to the start time — just to make sure you still have everything you need and can attend.
Questions about double confirmations? Reach out to our Customer Support team.
Only attend shifts that are both accepted and confirmed. Attending an unconfirmed shift may result in disciplinary action.
Need to cancel after confirming? Read more about canceling shifts