On the Earnin App, a dedicated support team is available to provide assistance through Live Chat, 24hrs/day and 7 days a week.

For frequently asked questions or to contact Earnin's customer support, you can visit https://help.earnin.com/hc/en-us.

Follow These Steps to Use the Earnin App Chat Feature:

Step 1: Open the Earnin App and go to the home screen. Click on the ? icon in the upper right-hand corner.

Step 2: Click on the "Contact Support" button

Step 3: Click on the "Category" field to select an inquiry from the drop-down menu

Step 4: Click on the "Tell Us Your Problem" field and manually type in your issue

Step 5: Click on the "Start Chatting" button

Step 6: Once added to the queue, wait for an available Team Member to start chatting

A few frequently asked questions:

How do I sign up for Earnin?

First, you will need to go to Earnin.com or download the Earnin app from Google Play or Apple App Store. Once you have created an Earnin account you will need to add Upshift as an employer using the below information:

Does Earnin charge fees or interest?

Earnin does not charge mandatory fees, interest, or have any hidden costs to use the app. They rely on the community's support by voluntarily tipping what they think is fair when they use the app. When you tip at Cash Out, you're supporting Earnin and an entire community of people, but there are no mandatory fees or interest.

I don’t have a work email, can I opt-out of providing a work email?

If you don't have a work email, but you're being prompted about it, just let us know!